Errors while submitting timesheets

This error typically occurs when there are existing records for the same timesheet in the system, and the system is preventing a duplicate submission. It may also indicate that you're trying to allocate hours to the same work package more than once.

No worries, though! Here’s what you can do to fix it:

Step 1:

Click Review current timesheet. Take a quick stroll through each row to make sure you're not accidentally double-allocating hours to the same work package (see the example image below). Sometimes, the BMS front-end is sharp enough to catch this for you, but other times, it might let it slip through until the database throws a fit. So, it's a good idea to give it a careful look yourself!

If you’ve double-checked and are confident there’s no duplicate work package, but BMS is still throwing the error, then it’s time to move on to the next step!

Step 2:

Make sure you only have one tab or window of BMS open. If you’re running multiple browsers (like Edge, Chrome, etc.) or have several tabs/windows open with the same timesheet, it could cause some unexpected behaviour in BMS. Just double-check and ensure there’s only one open!

Click on Time Tracking System to open a fresh Timesheet List. Then, pick the timesheet you want from the list. This gives you a clean, up-to-date page to work from. Important: Don’t use the browser’s "back" or "refresh" buttons (those little arrows in the top left corner!). They won’t give you the latest info from BMS. Instead, they’ll just show you what the browser remembers, which might not reflect the real-time data from BMS.

After filling in all the fields and hitting Save, if the issue is still hanging around, it's time to move on to Step 3!

Step 3:

I know, I know – it sounds like the classic tech support advice, but sometimes it works like magic: log out, close your browser, or even give your computer a quick restart. Something might’ve gone a bit haywire behind the scenes, and while we’re not exactly sure what, starting fresh often clears it right up. Give it a shot!

If everything’s working perfectly now, awesome! 🎉 If not, no worries—just reach out to the dev team (Andre, Neha, or Eirian). We’re here and happy to help if you’ve already tackled all the steps and things still aren’t cooperating. Let’s get it sorted!